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Shipping & Returns

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SHIPPING

All Mason and Ivy orders over $30 ship absolutely FREE, orders under $30 are charged a $2.95 shipping fee. Mason and Ivy products are shipped via DHL or FedEx and typically arrive within 3 to 10 business days from the original purchase date. Call Mason and Ivy at (512) 273-7700 or email [email protected]to receive your tracking number and/or questions about any pending shipments

 

RETURNS

Mason and Ivy carries a standing Thirty (30) Day refund period from the date of purchase. Returns/Exchanges can be set up by emailing [email protected] or calling (512) 273-7700. Customer pays postage on all returns/exchanges unless incorrect item was sent. All returned products must be in their original condition, unworn, unwashed, with original tags and the panty protective strip intact. No refund will be issued for products that do not meet these criteria.

 

You can ship your items to the following address:

Mason and Ivy Returns Dept. 
947 S Alameda St Unit B
Los Angeles, CA 90021

 

Upon receipt of returned product, Mason and Ivy Refund Dept will process your refund within 7-10 days. 10% restocking fee applies. If you have any questions regarding these policies, please contact us at [email protected] or (512) 273-7700. All terms of service are subject to change.

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